bat111 Privacy Policy

1.1  bat111 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all registered players and visitors to the bat111 platform. This Privacy Policy describes the categories of personal data we process, the lawful bases on which we process it, the purposes for which it is used, and the rights available to data subjects.

1.2  bat111 operates primarily for players based in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. All data processing activities described in this policy are conducted in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

1.3  This policy applies to all personal data collected through: the bat111 website and any associated subdomains; the bat111 Login process and account management; customer support communications; payment transactions; and marketing communications where you have opted in.

1.4  For the purposes of this policy, "personal data" means any information relating to an identified or identifiable natural person — including but not limited to your name, mobile number, email address, date of birth, financial details, and device identifiers.

2.1  bat111 collects and processes the following categories of personal data:

2.2  bat111 does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where strictly required by applicable KYC or anti-money-laundering obligations and only with your explicit consent where mandated by law.

2.3  bat111 does not knowingly collect personal data from persons under 18 years of age. If it is discovered that data has been submitted by or on behalf of a minor, that data will be deleted and the associated account closed immediately.

3.1  Directly from you. The majority of personal data bat111 holds is provided directly by you during account registration, the bat111 Login process, KYC document submission, deposit and withdrawal requests, customer support interactions, and voluntary feedback submissions.

3.2  Automatically. When you access and interact with the bat111 platform, certain technical and usage data is collected automatically through server logs, session management technology, and first-party cookies. This includes your IP address, device type, browser configuration, and in-session behaviour such as pages visited, games launched, and bets placed.

3.3  From payment processors. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, limited transaction confirmation data is returned to bat111 by the relevant payment processor. bat111 does not store full card numbers or mobile banking PINs — these remain with the payment provider.

3.4  From third-party game providers. Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may return session metadata (game round ID, RNG seed, bet amount, outcome) to bat111 for the purposes of bet settlement, dispute resolution, and regulatory record-keeping.

3.5  From fraud prevention services. bat111 may receive risk signals and flag data from third-party fraud detection and identity verification partners in order to meet our obligations under applicable anti-money-laundering and responsible gaming frameworks.

4.1  bat111 processes your personal data only for the specific, legitimate purposes described below. We do not use personal data for any purpose that is incompatible with the original purpose for which it was collected.

• Account creation and management — to register your bat111 account, manage your profile, authenticate your bat111 Login sessions, and maintain your account in good standing.
• Service delivery — to provide access to casino games, sports betting markets, cricket betting, slots, live dealer tables, and all other platform features.
• Payment processing — to facilitate bKash, Nagad, Rocket, Upay, and bank-based deposits and withdrawals, and to maintain accurate financial transaction records.
• KYC and identity verification — to verify your identity, confirm your age (18+), and comply with applicable anti-money-laundering obligations.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, collusion, and unauthorised access to your account.
• Responsible gaming compliance — to monitor gameplay patterns, enforce self-exclusions and deposit limits, and identify players who may be showing signs of problem gambling, in accordance with our responsible gaming commitments.
• Customer support — to respond to queries, complaints, and disputes raised through our 24/7 support channels.
• Platform improvement — to analyse aggregated usage data and improve the performance, features, and user experience of the bat111 platform.
• Marketing and promotions — to send you promotional offers, bonus notifications, and updates about bat111 features, but only where you have explicitly opted in to receive such communications. Seasonal promotions related to the BPL, IPL, T20 World Cup, Eid, Pohela Boishakh, and other Bangladesh-relevant events may be included.
• Legal and regulatory compliance — to meet applicable legal obligations including record retention requirements, responding to lawful authority requests, and demonstrating regulatory compliance.

5.1  bat111 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:

• Contractual necessity — processing required to perform our contractual obligations to you as a registered bat111 player. This includes account creation, game access, payment processing, and customer support.
• Legitimate interests — processing carried out in pursuit of bat111's legitimate business interests, such as fraud prevention, platform security, and analytics, where those interests are not overridden by your data protection rights.
• Legal obligation — processing required for bat111 to comply with applicable legal obligations, including KYC verification, anti-money-laundering record-keeping, and responding to lawful requests from competent authorities.
• Consent — processing based on your freely given, specific, and informed consent. This applies principally to marketing communications. You may withdraw consent at any time by updating your account preferences or contacting support at [email protected].

5.2  Where bat111 relies on legitimate interests as a lawful basis, a balancing test is applied to confirm that our interests are not overridden by the fundamental rights and freedoms of affected data subjects.

6.1  bat111 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. Data is shared only in the limited circumstances described below.

6.2  Payment Processors. Personal and financial data necessary to facilitate transactions is shared with licensed payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers process data solely for the purposes of executing your requested transaction and are bound by their own data protection obligations.

6.3  Game Providers. Minimum necessary session and transaction data is shared with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe for the purposes of game delivery, bet settlement, and dispute resolution. Your full identity data is not disclosed to game providers.

6.4  Identity Verification Services. During the KYC process, identity document data may be shared with approved third-party identity verification providers for the purpose of document authentication and age confirmation. These providers are contractually prohibited from using your data for any other purpose.

6.5  Fraud Prevention Partners. Anonymised or pseudonymised risk signals may be shared with fraud prevention and anti-money-laundering service providers to assist in the detection and prevention of financial crime.

6.6  Legal and Regulatory Disclosure. bat111 may disclose personal data to competent courts, law enforcement agencies, or other regulatory bodies where required by applicable law, court order, or other legally binding process. In such cases, bat111 will disclose only the minimum data necessary to satisfy the legal obligation.

6.7  Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of bat111's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting change to this Privacy Policy at least 30 days in advance.

7.1  bat111 uses first-party cookies and similar tracking technologies (including session storage and local storage) to operate and improve the platform. No third-party advertising cookies are deployed on the bat111 platform.

7.2  The following categories of cookies are used:

• Strictly Necessary Cookies — essential for the platform to function. They enable bat111 Login authentication, session management, and security token validation. These cookies cannot be disabled without preventing core functionality from operating.
• Functional Cookies — used to remember your preferences such as language settings, preferred game categories, and responsible gaming limit configurations set in your account dashboard.
• Analytics Cookies — used to collect aggregated, anonymised data about how users interact with the bat111 platform, including which pages are visited most frequently, average session duration, and error reporting. This data is used solely for platform improvement purposes.

7.3  You may control cookie preferences via your browser settings. Disabling strictly necessary cookies will impair your ability to use core platform features including bat111 Login. bat111 does not require consent for strictly necessary cookies but will seek consent for functional and analytics cookies where required by applicable law.

8.1  bat111 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any overriding legal retention obligations. The table below summarises the principal retention periods applied by bat111:

8.2  Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data that cannot be re-linked to any individual may be retained for statistical and analytical purposes without a defined expiry.

9.1  bat111 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, and destruction. Key measures include:

• 256-bit SSL/TLS Encryption — all data transmitted between your device and the bat111 platform is encrypted in transit using industry-standard TLS protocols. This applies to bat111 Login sessions, payment transactions, and all API communications.
• Password Hashing — account passwords are stored exclusively as one-way cryptographic hashes using a modern, computationally expensive hashing algorithm. bat111 staff cannot retrieve your plaintext password. If you forget your password, a reset process is provided via your registered mobile number or email address.
• Two-Factor Authentication (2FA) — bat111 offers optional 2FA for all accounts, accessible from the account security settings after bat111 Login. Players are encouraged to enable 2FA to add a second layer of protection to their accounts.
• Access Controls — access to personal data within bat111's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data receive data protection training and are bound by confidentiality obligations.
• Intrusion Detection — bat111 operates real-time intrusion detection and anomaly monitoring systems that flag unusual access patterns and automatically trigger security responses.
• Regular Security Audits — bat111 conducts periodic security reviews and penetration testing of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

9.2  Notwithstanding the above measures, no security system is entirely impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, bat111 will notify affected users without undue delay and take all reasonable steps to mitigate the impact of the breach.

9.3  You are responsible for maintaining the security of your own bat111 Login credentials. bat111 strongly recommends that you use a unique, complex password, enable 2FA, and never share your login details with any third party.

10.1  As a bat111 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact support at [email protected]. bat111 will respond to all verified requests within a reasonable timeframe and without charge in ordinary circumstances.

• Right of Access — you may request a copy of all personal data bat111 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification — you may request correction of any personal data that is inaccurate or incomplete. Minor details such as your contact number or email address can be updated directly via your account settings after bat111 Login.
• Right to Erasure ("Right to be Forgotten") — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where consent has been withdrawn, or where processing is unlawful. This right is subject to overriding legal retention obligations (e.g., AML record-keeping requirements).
• Right to Restriction — you may request that bat111 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
• Right to Data Portability — where processing is based on consent or contractual necessity and carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object — you may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. bat111 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent — where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10.2  bat111 may request proof of identity before processing a data rights request in order to prevent fraudulent access to another person's data. In cases of unresolved disputes regarding the handling of your personal data, you retain the right to escalate your complaint to the relevant data protection authority.

11.1  The bat111 platform is strictly intended for adults aged 18 and above. bat111 does not knowingly collect, store, or process personal data belonging to persons under 18 years of age. Age verification is a mandatory component of the KYC process, and bat111 reserves the right to request documentary proof of age at any point.

11.2  If a parent or legal guardian believes that their child under the age of 18 has registered an account or submitted personal data to bat111, they should contact support immediately at [email protected]. Upon confirmation, bat111 will delete all associated personal data and close the account, returning any deposited funds to the originating payment method where technically possible.

11.3  bat111 strongly encourages the use of parental control software to prevent underage access to online gambling platforms. Parents and guardians of children in Bangladesh may wish to consult internet filtering tools that restrict access to gaming and gambling sites at the network level.

12.1  bat111 may send you promotional and marketing communications by email or SMS where you have provided explicit opt-in consent during registration or via your account settings. Marketing communications may include information about new games, seasonal promotions (such as those tied to the BPL, Eid, Pohela Boishakh, or T20 World Cup), bonus offers, and platform updates.

12.2  You may opt out of marketing communications at any time by: updating your communication preferences in the bat111 account settings after bat111 Login; following the unsubscribe link in any email communication; or contacting support at [email protected] with the subject line "Marketing Opt-Out".

12.3  Opting out of marketing communications will not affect the delivery of transactional messages (such as deposit confirmations, withdrawal notifications, KYC status updates, or security alerts) which are sent on the basis of contractual necessity.

12.4  bat111 does not engage in the purchase or sale of marketing lists. All marketing communications are sent exclusively to players who have provided their own direct consent through the bat111 platform.

13.1  bat111 reserves the right to update this Privacy Policy at any time in order to reflect changes in our data processing practices, applicable legal requirements, or the features and services offered by the platform. The "Last Updated" date at the top of this page will be revised each time a new version is published.

13.2  Where updates are material — meaning they represent a significant change to how we process your personal data or to the rights available to you — bat111 will provide advance notice via a prominent notification on the platform or to your registered email address at least 14 days before the changes take effect.

13.3  Your continued use of the bat111 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree to the updated policy, you must cease using the platform and request account closure by contacting support at [email protected].

14.1  For all data protection enquiries, subject access requests, data rights exercises, and privacy-related complaints, please contact the bat111 data support team using the details below. All enquiries will be acknowledged within 24 hours in Bangladesh Standard Time (BST, UTC+6) and a substantive response provided within five (5) BST business days.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Enquiry" or "Data Rights Request" to ensure prompt routing to the relevant team.
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Service Area: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all regions of Bangladesh

14.2  bat111 is committed to resolving all data protection concerns directly and transparently. If you are unsatisfied with our response, you retain the right to escalate your complaint to the competent data protection supervisory authority applicable to your jurisdiction.